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Shipping Policy

Thank you for shopping with We pride ourselves on providing exceptional service to all our customers, whether in-store or online. Please feel free to contact us if you need help or require additional information. 


Free delivery for all orders till the end of the year. We aim to deliver within 1-3 workings days. Please allow more time for weekends, bank holidays and busy periods. 

Order by the 20th December for guaranteed Christmas delivery. Opportunity for click and collect up until the 24th December.

Next day delivery is available for orders placed Monday to Thursday before midday. If you require any other special shipping requests, such as Saturday delivery, please provide details and we will do our best to accommodate. Please note this may incur an additional cost.

There can be up to an additional 10 working days for delivery of items that have to be altered or personalised, such as ring resizing, and may incur an additional cost, such as hand engraving.

Please be aware that all deliveries need to be signed for. We advise that you state a specific day, contact us directly to organise a day or send to an address where you know someone will be in to sign for the package.

As an added service, you will receive a complimentary initial insurance valuation for articles that individually cost more than £1,500. We recommend that you have these updated every two years to align with changes in the price of precious metals and gemstones.

Currently, we can only accept online orders to addresses within the United Kingdom. To organise purchases and deliveries to addresses outside of the United Kingdom, including the Channel Islands please contact our store in Marlow on +44(0)1628 485318. Our team is available Monday – Saturday 10 am – 5 pm; closed Sundays and public holidays.